Shipping/Returns

 

BFR ("we" and "us") is the operator of (https://bfrhelmets.com/) ("Website"). By placing an order through this Website you will be agreeing to the terms below. These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.

1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Standard Shipping is free in Canada.

Standard Shipping Rate-United States: 20$

We do not ship outside of North America. 

This price will be the final price for shipping cost to the customer.

Return/Exchange Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. Customer must provide return shipping. 

The return policy for items purchased from authorized dealers must align with the dealer's own policy. Items bought at biker events are not eligible for returns or exchanges. It is the customer's responsibility to inspect items for any damage or breakage prior to purchase. We do not provide returns or exchanges for SALE items acquired at events or through authorized dealers.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at bfrhelmets@gmail.com. If your return is accepted, you will have to create the shipping label, and send the product back to the address provided. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at bfrhelmets@gmail.com.

 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Exceptions / non-returnable items
Certain types of items cannot be returned such as items purchased through a dealer or at a event, and personal care goods (such as beauty products). Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on SALE items or gift cards.

 

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

For all customer service enquiries, please email us at bfrhelmets@gmail.com